Customer Care

Service and Cleaning: We will clean your jewelry with ultrasonic and steam, and check the setting free of charge.  We recommend this be done every 6 months. We are not responsible for the loss of stones due to worn prongs and settings when cleaning.

Watch Repair Guarantee: Watch overhauls are guaranteed for 12 months.  There is no guarantee for moisture, bands, crystals or minor repairs. Replacement of batteries does not guarantee function or water resistance.

Repair Take-in: Liability for any damage or loss of items shall be limited to the actual cost to repair or replace the item(s). This store shall not be held responsible for the following: identification or condition of jewelry at time of receipt, treated or enhanced diamonds or colored stones or items that are unmarked or marked incorrectly. We are not responsible for items left beyond 90 days of notification.

Special Orders: All special orders require a 50% deposit and are non-cancellable, non-returnable or refundable.

Custom Work: Custom designed jewelry involves metals, gems and labor furnished for a specific client. A 50% non-refundable deposit is required to begin work. Every effort will be made to accurately manufacture the item(s) ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction.

Colored Gemstone Enhancement Disclosure: Enhancement is any treatment process other than cutting and polishing that improves the appearance (color/clarity/phenomena), durability, or availability of a gemstone.  Many gemstones have historically and traditionally been enhanced.  The methods of enhancement vary within each variety of gemstone.  Unless otherwise noted, all gemstones on this website have undergone traditional enhancement processes.

Layaway Policy: Layaway payments are required at least every 30 days. Articles placed on layaway will be held for a maximum of 120 days from the date the item(s) were initially put on layaway. If no satisfactory arrangements have been made for full payment beyond this period, the merchandise will be returned to stock and all payments will be forfeited. At our discretion, layaways may be cancelled in the event of special circumstances. In such a case, a restocking fee of 15% of the original invoice will be charged.

Returns and Exchanges: All in-stock items may be returned within 14 days of date of purchase for full credit or refund. Merchandise must be in the original packaging with any warranty or papers provided. Special orders, sale Items, altered and sized items and custom pieces are not returnable or exchangeable.  Gift certificates are not redeemable for cash.

Payment Methods: Credit / Debit Cards, Cash, Check, Financing available based on credit approval

Privacy Policy: This privacy notice discloses the privacy practices for Miska Jewelers and Miska Jewelers.com

This privacy notice applies solely to information collected by this website. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 814-237-7942 or via email at info@sjmiska.com

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